Privacy Policy
Privacy Policy
Effective Date: 4th May 2025
Website: www.woolisi.co
Contact: care@woolisi.com.au
1. Overview
At Woolisi, your privacy matters. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, shipping/billing address, phone number
- Order details: Products purchased, payment method, order history
- Payment info: Processed securely via third-party payment processors (e.g. Shopify Payments, PayPal). We do not store credit card details
- Technical data: IP address, browser type, device info, referring URLs
- Cookies and usage data: For analytics, marketing, and website functionality (see Section 6)
3. How We Use Your Information
We collect and use your personal information to:
- Process and fulfill your orders
- Communicate with you about your order or account
- Send promotional emails (only if you opt in)
- Improve and personalise your shopping experience
- Comply with legal obligations (e.g. tax laws, fraud prevention)
4. Sharing Your Information
We do not sell your data. However, we may share your information with trusted third parties to provide services, such as:
- Shopify (our eCommerce platform)
- Payment gateways (e.g. PayPal, Stripe, Afterpay)
- Shipping providers (e.g. Australia Post, Sendle)
- Marketing tools (e.g. Klaviyo, Meta, Google)
- Legal authorities if required by law
All third parties are obligated to keep your data secure.
5. Your Rights
- Depending on your location, you may have rights to:
- Access the data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Opt out of marketing emails (via unsubscribe link or by contacting us)
To exercise your rights, email us at care@woolisi.com.au
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core site functionality (e.g., cart, checkout)
- Understand how users navigate our site
- Improve user experience and marketing performance
You can manage cookie preferences via your browser settings.
7. Data Security
We take security seriously and use encryption, firewalls, and access controls to protect your data. Despite our efforts, no method is 100% secure, and we cannot guarantee absolute data security.
8. Children's Privacy
Woolisi does not knowingly collect personal information from children under 16. If you believe your child has provided us with data, please contact us, and we will promptly delete it.
9. International Users
If you're accessing our website from outside Australia, please note your data may be processed in Australia or other jurisdictions where we operate or where our service providers are located.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
Last Updated: 8th June 2025
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: